Terms and Conditions

Public Event: Terms & Conditions

Refunds will be given in the event that MIX IT UP has to cancel, due to weather, low enrollment, or instructor illness. Otherwise, ONLY a credit will be issued for attendee cancellation. Cancellations must be made with a 24 notice.  “No Shows” will not be issued credits.  Please arrive 10-15 minutes prior to the event start time to check in and choose your seat. Events start promptly at the scheduled start time.

Public Event: Terms & Conditions

Rescheduling/Cancellation Policy: We regret to lose the chance to host your event for for you, our cancellation policy is in place to protect our artists and employees who are booked specifically for your event. For this reason, we firmly require a minimum of 48 HOURS notice to cancel before your event to grant a rescheduled date. If you need to cancel your party, you will receive a credit for your deposit, but only if Mix It Up is contacted 48 HOURS prior to the party, otherwise the deposit is forfeited.

Deposits: A deposit is due when booking your private event. If you choose to cancel your private event the deposit will not be refunded due to the nature of our studio and the demand for private event times on our calendar.

If the minimum guest requirement is not met, the host has the choice of paying the difference to meet the 10 person minimum OR  cancel the event and forfeit the deposit. Guests will receive a credit.

Private parties can be booked for any day and time of the week contingent upon staff and space availability. The instructor, paint, canvas, easels, brushes, and aprons are provided by Mix It Up, LLC. Everyone at the private party will be instructed on the one chosen painting.

Venue Access: Event host/coordinator will have access to the reserved area 60 minutes prior to the scheduled activity start time. Guests will not be allowed into the reserved area prior to the scheduled start time. All party attendees must leave the reserved area no later than 30 minutes after the scheduled event time.

Cleanup: Event host/coordinator is expected to place all trash and debris inside designated receptacles prior to vacating the reserved area. Failure to do so will result in an additional cleaning fee.

Decorations: Event host/coordinator may bring decorations as they see fit, with the following restrictions:
* No decorations may be “pinned” or nailed to any surface.
* No flames aside from candles on birthday cakes.
* No glitter or confetti.

Additional Guests: This event/activities final price is based on the number of guests who attend the event. If this number exceeds the number indicated at time of reservation, additional per guest fees will apply.

  • Food & Drink: Outside beverages are prohibited as we have a large selection of beer, wine, soft drinks & more available for purchase ranging from $2-$7.
  • Guest Conduct: All guests are expected to behave responsibly at all times. Children must be supervised by an adult at all times. We will issue a single warning for unruly conduct prior to asking guests to leave the premises

Late Policy
To ensure you are able to fully utilize the party room for your allotted time, please make every effort to encourage your guests to be on time. Your party room reservation will be for 2 hours, and may have other guests for another party following your event. Please make sure to be finished and cleaned up, and all of your belongings removed from the party room by the end of your 2 hour reservation.

Cancellation Policy
We understand things happen! If you are unable to host your private party, please notify our staff at (504) 912-7410, and we will work with you to reschedule your party at a future date, and will keep your info and payment on file for next time. Due to limited availability, we cannot offer any refunds for party cancellations. Please make every effort to inform us of your cancellation before the day of your party. If you cancel your party and do not set up for a future date, we cannot return the deposit. This includes cancellations due to Covid exposure, inclement weather, traffic, guest cancellations or any other last minute schedule changes.

Please note: if you are booking a party with a minimum requirement, and your final guest count comes to less than 10 painters, we can still host your party but we will charge the minimum price for 10 painters.